Comprehensive & Flexible
Call Centre Services
B2B or B2C, we’re ready to handle your communication needs.
Our experienced team directs your calls where they need to go, catering to various industries such as real estate, small businesses, service companies, corporations, and governments. Our customized services are tailored to meet your specific business needs using our cutting-edge software and hardware.
Telephone Answering
& Dispatch
Call forward your phone for us to handle your daytime or after-hours calls.
Absenteeism &
Absence Tracking
Let your supervisors or managers get back to what they need to do and leave attendance up to us!
Emergency Dispatch,
Triage & Escalation
Efficient call triage, seamless escalation, confirmation and reporting at your fingertips.
Email/Text Handling
Services
24/7 email response to today’s demanding clients. We keep you ahead of your competition.
Work Alone & Safety
Check-In
Enhance the safety of your lone employees with our diverse range of automated solutions.
Telephone Answering
& Dispatch
Call forward your phone for us to handle your daytime or after-hours calls.
Absenteeism Call-In
Reporting
Let your supervisors or managers get back to what they need to do and leave attendance up to us!
Emergency Dispatch,
Triage & Escalation
Efficient call triage, seamless escalation, confirmation and reporting at your fingertips.
Email/Text Handling
Services
24/7 email response to today’s demanding clients. We keep you ahead of your competition.
Work Alone & Safety
Check-In
Enhance the safety of your lone employees with our diverse range of automated solutions.
Extensive Industry Experience
We tailor services to your unique business needs, leveraging cutting-edge software and hardware.
Find out more about the customized solutions we offer, tailored to different industry groups.
Extensive Industry Experience
We tailor services to your unique business needs,
leveraging cutting-edge software and hardware.
Find out more about the customized solutions we offer,
tailored to different industry groups.
Leading Edge Technology
Elevating efficiency, ensuring reliability, and upholding unparalleled quality standards
Extend Communication is dedicated to enhancing efficiency, ensuring dependability, and maintaining unmatched quality standards. We achieve this through real interactions and real results, utilizing the power of call forecasting software. Our advanced algorithm, which is based on historical call patterns from comparable days, accurately predicts call volume for each 15-minute interval, every day. With this cutting-edge technology, we can make predictions with a high degree of accuracy, often within 1-2%. Our statistics from the past year demonstrate our commitment to excellence. We invite you to join us and experience the difference that Extend Communications can make for your business.
Trusted For Over 65 Years
With over 65 years of experience in providing call-answering services, we have developed an exceptional level of expertise in delivering top-quality call answering and message-handling services to all our clients. We understand that each business has unique requirements, and taking the time to get to know your business inside and out is crucial to ensure that we provide a service tailored to your specific needs.
We take great pride in being a reliable and trustworthy call-answering partner. Our track record of leadership in the industry for over six decades speaks for itself. With Extend Communications, you can be confident that your customers will receive top-quality service, and your business will benefit from our extensive experience and expertise.
Read our Case Studies and learn more about how Extend can help your business succeed.
Telephone Answering
Managing Absenteeism
Emergency Dispatch
Work Alone & Safety Check-In
Learn how we helped this small business handle all incoming calls professionally, efficiently, and affordably.
See how we helped a large manufacturing business manage sick and late employees, freeing up their foreman’s time.
Find out how we helped an industrial business provide 24/7 availability to clients with efficient call handling and seamless escalation to technicians or on-call staff.
Learn how we can help track remote employees with our system that will provide an automated check-in and safety monitoring service that improves employee safety.
Telephone Answering
Managing Absenteeism
Emergency Dispatch
What Our Customers Say
“Extend meets my expectations in providing high quality service to my customers, and I appreciate the professionalism of the staff.”
“We have been extremely happy with the services we have received, and we look forward to utilizing Extend’s services for many years to come.”
“The Extend Team is always just as inspired as the OFAH team to reach our campaign goals. It is great working with a company that is as equally meticulous about quality control and membership service.”
“Extend made great efforts to understand our business and be our first line contact with customers. Extend handles all customer queries 24/7. The greatest asset from Extend? That would be that our customers never knew Extend was answering the call.”
